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Websites & Accessibility

Airport ADA Title II Compliance

Digital Accessibility for Airports: Ensuring Compliance and Inclusion with Title II of the Americans with Disabilities Act and Section 508 of the Rehabilitation Act of 1973.

At Aviatrix Communications, we are committed to leading the aviation industry in digital accessibility. With the new Department of Justice (DOJ) Title 2 update on digital accessibility effective June 24, 2024, we are ready to help airports ensure their websites, mobile apps, social media, videos, and documents are fully accessible and compliant with WCAG 2.1 AA standards. Our comprehensive services are designed to support airports in achieving and maintaining digital accessibility, creating an equal user experience for everyone.

ADA Title II Deadline for Airports Serving 50,000+ Residents: April 26, 2027

175 days until April 26, 2027

Understanding the DOJ’s New Rule

The DOJ’s final rule under Title II of the Americans with Disabilities Act sets out new requirements for digital accessibility. This rule impacts all government entities, including airports and their supporting stakeholders:

  • Effective Date: June 24, 2024
  • Compliance deadlines: Airports sponsored by a public entity serving 50,000 or more people must comply by April 26, 2027. Airports sponsored by an entity serving fewer than 50,000 people — and any airport operated by a special district government, port district or airport authority — have until April 26, 2028. The Department of Justice extended both dates by one year in an interim final rule published April 20, 2026. The technical standard did not change.
  • Standards: The rule adopts WCAG 2.1 Level A and AA as the technical standard for digital accessibility.
  • Scope: Compliance is required for all digital platforms, including websites, mobile apps, social media, videos, and documents. This includes all third-party integrations, products, services and digital products that airports utilize. Effective communication must continue to be provided across all airport programs.

Our Comprehensive Digital Accessibility Services for Airports

Aviatrix Communications offers a full range of services to help airports comply with the new accessibility standards:

Website Accessibility Remediation

  • Manual Audits and Reviews: Comprehensive manual and automated audits, with the option to involve members of the disability community to identify and address accessibility issues.
  • WCAG 2.1 AA Compliance: Detailed remediation plans, budgeting, training, and implementation to ensure your website meets the latest accessibility standards.
  • Document Remediation: Conversion of inaccessible PDFs and documents into fully accessible documents.

Social Media and Digital Content Accessibility

  • Social Media Accessibility: Ensuring all social media content, including posts, videos, and images, are accessible.
  • Video and Document Remediation: Providing captions, transcripts, and audio descriptions for videos and documents.

Training and Education

Accessibility Training for Content Creators: Training sessions to educate your team on creating accessible content.

Certification and Reporting

  • Accessibility Certification: Obtain certification to validate compliance with WCAG 2.1 AA standards.
  • Comprehensive Reporting and Compliance Monitoring: Detailed reports on your airports accessibility status and ongoing compliance measures.

Proactive Support and Consultation

  • Consultation Services: Tailored accessibility strategies to meet your airport’s specific needs.
  • Ongoing Monitoring and Maintenance: Regular audits, updates, and maintenance to keep your digital content accessible.

Accessible and Inclusive Design Services

At Aviatrix Communications, we believe that true accessibility goes beyond merely meeting regulatory requirements. Many airports use brand colors, fonts, and logos that may not be accessible or compliant due to issues with contrast and readability. We offer comprehensive design services to help airports create a fully accessible and inclusive brand, ensuring that every aspect of your visual identity is accessible to all users.

  • Brand Audits: Assess your current branding elements to identify potential accessibility issues.
  • Color Contrast Optimization: Adjust brand colors to ensure sufficient contrast, enhancing readability without compromising your brand identity.
  • Font and Typography: Select and adjust fonts to ensure they are legible and accessible, considering factors such as size, spacing, and style.
  • Logo, Website, and Brand Asset Redesign: Redesign your airport’s website, logo, and brand assets to improve accessibility while maintaining brand recognition.
  • Accessible Brand Guidelines: Develop comprehensive brand guidelines that incorporate accessibility best practices, ensuring consistency and compliance across all digital and print materials.
  • ADA Compliant Templates for Airports: Our WCAG ADA certified graphic design team can create accessible templates for all brand assets and train your airport staff on how to effectively use them to create accessible documents.

By integrating accessibility into your brand design, we help you create an inclusive experience that welcomes all users, reinforcing your commitment to accessibility and compliance.

Creating a Digital Accessibility Plan

We understand the importance of having a comprehensive plan to achieve and maintain digital accessibility. Aviatrix Communications offers a tailored digital accessibility plan for your airport, including:

  • Assessment and Benchmarking: Evaluate your current digital accessibility status and benchmark against WCAG 2.1 AA standards. This service is offered virtually, but can be extended to include an onsite visit to assess in-terminal digital assets.
  • Strategic Planning: Develop a strategic plan outlining the steps needed to achieve compliance, including budgeting, training, remediation, timelines and milestones.
  • RACI: We provide a comprehensive responsible, accountable, consulted and informed tool for airports that clearly showcases all of the airports digital assets and breaks down responsibilities across airport departments, tenants, consultants, and contractors.
  • Policies and Templates: We build custom accessibility policies and templates for airports, including accessibility statements, ADA training logs, accessibility feedback forms and complaint process management, internal employee accessibility policies, and draft contract language that meets Title 2 and Section 508 requirements.
  • Resource Allocation: Identify and allocate resources, including technology, personnel, and budget, to support accessibility efforts.
  • Implementation Support: Provide guidance and support during the implementation of the accessibility plan.
  • Training and Capacity Building: Conduct training sessions to build internal capacity for maintaining accessibility.
  • Monitoring and Evaluation: Establish ongoing monitoring and evaluation processes to ensure continued compliance and improvement.

Our Accessibility Process and Approach

Aviatrix Communications has developed a thorough and effective process to ensure your airport’s digital content meets the highest standards of accessibility. We implement manual code level fixes and do not utilize ineffective overlay solutions. Our approach includes the following steps:

Initial Consultation

We start with a consultation to understand your airport’s needs, challenges, and goals. Together we walk through the process and requirements, gather what we need, and set expectations for timing and access to your site and products.

Comprehensive Audits

We audit your digital content against WCAG 2.1 AA standards to pinpoint every barrier. Our certified accessibility consultants run a thorough manual audit, involving members of the disability community, then follow with monthly manual reviews and automated scans we validate by hand.

Detailed Remediation Plans

Based on the audit results, we develop detailed remediation plans, a timeline, and a budget to address all identified issues, ensuring compliance with WCAG 2.1 AA standards.

Implementation

Our team of certified accessibility experts implements the remediation plans, making necessary adjustments to your website, mobile apps, social media content, software, videos, and documents.

Training and Education

We offer one-on-one personalized training sessions and webinars for your airport’s content creators, educating them on best practices for maintaining accessibility and compliance.

Monitoring, Reporting, and Certification

We keep monitoring with manual and automated scans and fix new issues as they arise. Regular reports document your accessibility status and ongoing compliance, and we help you obtain certification from recognized bodies.

Get Started with Aviatrix Communications

Let’s work together to make your airport’s digital presence inclusive and accessible. Reach out to Aviatrix Communications to discuss your accessibility needs and start your journey towards inclusion and compliance today.

Airport ADA Title II Compliance: Common Questions

It depends on who runs your airport. On April 20, 2026, the DOJ moved both dates back a year. Airports sponsored by a public entity serving 50,000 or more people now have until April 26, 2027. Smaller entities and special district governments, which include many airport authorities, have until April 26, 2028. Complaints can still be filed today, so confirm your tier with counsel and start early.

WCAG 2.1, Levels A and AA. That is the technical standard the DOJ rule adopts, and the April 2026 interim final rule did not change it. In practice it means contrast that holds up, keyboard navigation that works without a mouse, real alt text, captions and transcripts on video, and PDFs a screen reader can actually read. Your brand colors and fonts are in scope too.

All of it. Websites, mobile apps, social media, video and documents are covered, and so are third-party tools your airport uses but didn’t build. That last part is easy to miss: a vendor’s booking widget or a consultant’s PDF on your site counts as yours. In-terminal digital content and kiosks may fall under Title II too, so we flag those for separate review.

No. An overlay is a script that sits on top of your site, but the code underneath stays the same, and that code is what the Title II rule measures. Overlays can’t fix missing form labels, broken heading structure, keyboard traps or inaccessible PDFs, and they can get in the way of screen readers. We don’t use them. We fix the code and content directly.

It depends on the site. Remediation keeps your current design: we audit, fix the code and content, retest and train your staff, usually over six to eight months. But fixes are limited by the old theme, and compliance holds only if every editor follows the standard. A rebuild on a theme that locks in accessible structure takes about the same time and is much harder to break after launch.

Any document people still use to get information or services from your airport needs to be accessible. Older files may qualify for the DOJ’s archived-content exception if they meet its conditions. We start with an inventory, then sort each file: fix it, turn it into an accessible web page, move it to a marked archive, or remove it. You only pay to fix documents that matter.

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